One Ring to Join Up With Your Customers.
We offer missed call services whereby the customer is just required to give a missed call for a customized communication. Plug into our missed call services and win the confidence of your customers without disturbing them and simultaneously achieving your business goals. It's a great platform for new lead generation and simultaneously tuning up with existing customers for passing on a specific piece of information.
There is a proper escalation matrix in our working system. Different levels or hierarchies can be created smoothly to get the work completed within a stipulated time period. Any complaint of a given category will be assigned to the first level by default. If however, the same is not resolved, it will pass on to the next hierarchy. This is to make sure that there is a seamless work flow system. The escalation window keeps record of all the actions taken at different point of time.
With cloud CRM, it's easier to grow your business. We make it easier for all users to access information at any point of time. As the information is being stored in the cloud, you can actually pull out the relevant information about your customers such as calls received, customer's response, voice logs etc. which makes the process hassle-free and seamlessly comfortable.
With our Standard operating process, each department can have its own flow of standardized working. This is to ensure that the compliance standards are effectively met, productivity is increased by defining TAT, the procedure of working is safe and secure to use, and finally everything is scheduled properly to track all the working system.
Make a hit with getting real time live reports. There is a huge statistics which is being displayed once you log in to the assigned dashboard. You can get a complete report on different analysis aspects and so on. Whatever the dimension you want to track, we have the solution.
The SMS and email gateway integration is just amazing and super easy to customize. The customer can himself set the welcome messages and can readily transfer the email, SMS or both to the concerned department.
Diverse Options to Interact With Your Valued Customer. You have the liberty of choosing from a vast range of Toll Free, UAN, Mobile, and Landline to assist your valued customers.