STANDARD REFUND TERMS

Products purchased from Dialdesk may be refunded only if cancelled within the following timeframe:

Annual Plans+ - Within 48 hours of the date of the transaction

Monthly Plans*+ - Within 48 hours of the date of the transaction.

'Date of the transaction,' for the purpose of this Refund Policy, means the date of purchase of services, which includes the date any renewal is processed by Dialdesk in accordance with the terms and conditions of the applicable service agreement (see here)

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

PRODUCTS WITH SPECIAL REFUND TERMS

Telecom Resource

Telecom resource acquisition and Rental for the month are non-refundable for the current month. We may refund future Post-paid months and but not prepaid amount.

Service Registrations/Renewals

1. Standard Terms

• New Registration 2 Days (48 Hours)
• Auto-Renewal (one-year) 2 Days (48 Hours)
• Auto-Renewal (multiple-year) 2 Days (48 Hours)
• Manual Renewal 2 Days (48 Hours)

Set up Cost

If Program set up has been initiated, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Outbound Services

You can cancel Outbound Services with 15 Days Notice and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Services and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

PRODUCTS NOT ELIGIBLE FOR REFUNDS

• Cloud Servers
• Configuration Add-Ons
• Hosting Connection paid Apps (not refundable once set up)
• Merchant Accounts
• Redemption Fees